SUBSCRIPTION AND CANCELLATION

How do I add an extra toy to my subscription?
You can add an extra toy to your box for only GBP 6.9 If you already have an active subscription, email us to hello@vivacats.com, so we can add your ext...
Tue, 13 Apr, 2021 at 12:06 PM
Can I have several active subscriptions?
Yes! However, we recommend that you have them all under the same user account (email) to make it easier to control your subscriptions.
Tue, 13 Apr, 2021 at 11:20 AM
How can I cancel my subscription?
If you have a monthly plan you can cancel at any time. If you have a 6 or 12 month subscription you can cancel the renewal of your subscription after 6 or 1...
Wed, 26 Jan, 2022 at 4:13 PM
Can I pause my subscription?
Yes, you can pause your subscription for a maximum period of one month by emailing us to hello@vivacats.com within the established deadline (before the ...
Fri, 5 Nov, 2021 at 2:38 PM
How do I apply a promotional code?
You will be able to apply your code in the "Discount" field just before checkout. Discount vouchers are only applied to our 6-monthly and 12-m...
Wed, 12 Jan, 2022 at 3:12 PM
My discount code doesn't work, what do I do?
If your code doesn't  work, please write to us at hello@vivacats.com, so we can fix it and you can apply it.
Tue, 13 Apr, 2021 at 11:29 AM
I would like to invite a friend, do I benefit from any promotions?
Yes, you do. If you invite a friend, you will get your next box absolutely free and your friend will benefit from a 50% discount on their first box.   You...
Tue, 13 Apr, 2021 at 11:36 AM
I want my boxes for free, how can I get them?
In addition to the promotions for inviting friends, you can win free boxes by participating in our monthly competition. We choose 6 winners every month, ...
Tue, 13 Apr, 2021 at 11:33 AM