SUBSCRIPTION AND CANCELLATION

What kind of subscriptions do you have?
There are 3 subscription plans available: 1) Annual plan: the price is £ 14.99 per box. 2) 6 months plan: the price is £&...
Thu, 5 Aug, 2021 at 11:29 AM
How do I add an extra toy or snack to my subscription?
You only have to access to your Vivadogs profile, and you can add it or remove it from there If you are not yet a customer, you can add the extra ...
Mon, 9 Aug, 2021 at 11:37 AM
Can I have several active subscriptions?
Yes! However, we recommend that you have them all under the same user account (email), to make it easier for you to control your subscriptions.
Mon, 12 Apr, 2021 at 12:31 PM
How can I cancel my subscription?
If you  have a monthly plan you can cancel at any time. If you have a 6 o 12- month subscription. you can cancel the renewal of your subscription a...
Wed, 11 Aug, 2021 at 3:37 PM
Can I pause my subscription?
Yes, you can pause your subscription for a maximum period of one month by e-mailing us at hello@vivadogs.com within the established deadline (before the ...
Fri, 5 Nov, 2021 at 2:38 PM
How do I apply a promotional code?
You will be able to apply your code in the "Discount" field just before checkout. All our promotions are valid only for the first box you b...
Mon, 12 Apr, 2021 at 1:06 PM
My discount code doesn´t work, what do I do?
If your code does not work, please write to us at hello@vivadogs.com so that we can fix it and you can apply it.
Mon, 9 Aug, 2021 at 11:34 AM
I would like to invite a friend, do I benefit from any promotions?
Yes:-) If you invite a friend, you will get your next box absolutely free and your friend will benefit from a 50% discount on their first box.   Your f...
Mon, 12 Apr, 2021 at 12:57 PM
I want my boxes for free, how can I get them?
In addition to the promotions for inviting friends, you can win free boxes by participating in our monthly competition. We choose 6 winners every mont...
Mon, 12 Apr, 2021 at 1:00 PM