Which subscription options are available?
We currently offer 3 different subscription plans: 12-monthly plan: with a price of £17.99 per box. 6-monthly plan: with a price of £21.99 per box....
Wed, 9 Feb, 2022 at 2:44 PM
How do I add an extra toy or snack to my subscription?
You only have to access to your Vivadogs profile, and you can add it or remove it from there If you are not yet a customer, you can add the extra ...
Mon, 9 Aug, 2021 at 11:37 AM
Can I have several active subscriptions?
Yes! However, we recommend that you have them all under the same user account (email), to make it easier for you to control your subscriptions.
Mon, 12 Apr, 2021 at 12:31 PM
How can I cancel my subscription?
If you  have a monthly plan you can cancel at any time. If you have a 6 o 12- month subscription. you can cancel the renewal of your subscription a...
Wed, 11 Aug, 2021 at 3:37 PM
Can I pause my subscription?
Yes, you can pause your subscription for a maximum period of one month by emailing us to within the established deadline (before the 2...
Fri, 25 Feb, 2022 at 9:47 AM
My discount code doesn´t work, what do I do?
If your code does not work, please write to us at so that we can fix it and you can apply it.
Mon, 9 Aug, 2021 at 11:34 AM
I would like to invite a friend, do I benefit from any promotions?
Yes:-) If you invite a friend, you will get your next box absolutely free and your friend will benefit from a 50% discount on their first box.   Your f...
Mon, 12 Apr, 2021 at 12:57 PM
I want my boxes for free, how can I get them?
In addition to the promotions for inviting friends, you can win free boxes by participating in our monthly competition. We choose 6 winners every mont...
Mon, 12 Apr, 2021 at 1:00 PM