BOX CONTENTS 4

• What are Vivacats boxes?
• What are the contents of my box?
• Are the boxes the same every month?
• Will I know the contents of my box before I receive it?

SUBSCRIPTION AND CANCELLATION 9

• What kind of subscriptions do you have?
• How do I add an extra toy to my subscription?
• Can I have several active subscriptions?
• How can I cancel my subscription?
• Can I pause my subscription?

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PAYMENTS 5

• How can I pay for my boxes?
• When will my boxes be charged?
• How do I pay for my boxes?
• I have 2 Vivacats charges on my account, what's wrong?
• Is it safe to pay by card?

SHIPPING 5

• When will I receive my box?
• Where is my box?
• How much does shipping cost?
• Do you send Vivacats to other countries?
• It's the 31st and I still haven't received my box, what do I do?

MY ACCOUNT 3

• How can I change my address?
• How can I change my payment method?
• I am having problems logging in my account, what can I do?