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Knowledge base
DOGS BOXES
BOX CONTENTS
5
What are Vivadogs boxes?
What is the content of my box?
Are the boxes the same every month?
Can I add an extra toy and/or snack?
Will I know the contents of my box before I receive it?
SUBSCRIPTION AND CANCELLATION
8
Which subscription options are available?
How do I add an extra toy or snack to my subscription?
Can I have several active subscriptions?
How can I cancel my subscription?
Can I pause my subscription?
View all 8
PAYMENTS
5
How can I pay for my boxes?
How do I pay my boxes?
When will my boxes be charged?
I have 2 Vivadogs charges on my account, what's wrong?
Is it safe to pay by card?
SHIPPING
5
How much does shipping cost?
When will I receive my box?
Where is my box?
Do you send Vivadogs to other countries?
It's the 31st and I still haven't received my box, what do I do?
MY ACCOUNT
4
How can I change my payment method?
How can I change my address?
How can I change the size of my dog?
I am having problems logging in my account, what can I do?
CATS BOXES
BOX CONTENTS
5
What are Vivacats boxes?
What kind of subscriptions do you have?
What are the contents of my box?
Are the boxes the same every month?
Will I know the contents of my box before I receive it?
SUBSCRIPTION AND CANCELLATION
8
How do I add an extra toy to my subscription?
Can I have several active subscriptions?
How can I cancel my subscription?
Can I pause my subscription?
How do I apply a promotional code?
View all 8
PAYMENTS
5
How can I pay for my boxes?
When will my boxes be charged?
How do I pay for my boxes?
I have 2 Vivacats charges on my account, what's wrong?
Is it safe to pay by card?
SHIPPING
5
When will I receive my box?
Where is my box?
How much does shipping cost?
Do you send Vivacats to other countries?
It's the 31st and I still haven't received my box, what do I do?
MY ACCOUNT
3
How can I update my delivery and billing address?
How can I change my payment method?
I am having problems logging in my account, what can I do?
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